Tech

How Many Robots Do You Talk to Every Day?

You'll be talking to more of them in the next five years.
IMAGE Designed by Freepik
Comments

Remember J.A.R.V.I.S.? In the early Marvel movies the disembodied voice served as Tony Stark’s robotic assistant, helping Iron Man on his missions and acting as his personal butler slash housekeeper. Stark talks to J.A.R.V.I.S. as if it were any other regular person, giving it commands and even asking it for advice.

Turns out, you don’t need to be as brilliant—or as fictional—as Tony Stark to have your own J.A.R.V.I.S. In fact, you’re probably already talking to some form of J.A.R.V.I.S. now, minus the holographic screens and the British accent.

“There are a lot of AI (artificial intelligence)-enabled applications that we are already using,” said Sean Agapito, market analyst of International Data Corp. (IDC) Philippines. “There are already Facebook chatbots in place.”

If you’ve ever messaged a business page on Messenger to ask for information, order a product, or file a complaint, you’re already talking to a simplified version of J.A.R.V.I.S. As of last year, there were already over 300,000 active chatbots on Facebook Messenger, and other messaging apps such as Viber and WhatsApp also have a bunch of business-enabled chatbots within their platforms.

ADVERTISEMENT - CONTINUE READING BELOW

According to IDC Philippines, these chatbots will not only continue to grow in number, but will soon replace the mobile apps we’re familiar with today.

“By 2024, AI-enabled user interfaces and process automation will replace one-third of today’s screen-based apps. And by 2022, 30 percent [of companies] will use conversational speech technology for customer engagement,” said Agapito.

ADVERTISEMENT - CONTINUE READING BELOW

That sounds like a bunch of confusing jargon, but what IDC is highlighting are the changes to how humans interact with machines. Thanks to advancements in technology, talking to chatbots and other AI-enabled systems will just be like talking to another person a la Tony Stark and J.A.R.V.I.S.

And they're already finding use in some of the country’s largest companies. Agapito pointed to TRACI, short for Talent Resourcing Automated Communication and Information, which serves as Meralco’s virtual assistant for job applications. Instead of having to go through several applications and inquiries about job openings, Meralco rolled out TRACI to make the process more efficient and streamlined for both the company and the applicants.

“Over the next couple of years, we expect more use cases such as [TRACI] to surface and become more commonplace in the market,” said Agapito.

The rise of AI-enabled user interfaces was one of IDC’s top 10 predictions for the country’s information technology sector, which enumerates how IDC believes the industry will evolve in the next few years. Called IDC FutureScapes, other predictions include the monetization of big data within companies, the spread of blockchain technology to other industries, and other similar topics involving digital transformation.

ADVERTISEMENT - CONTINUE READING BELOW

Comments
View More Articles About:
Recommended Videos
About The Author
Lorenzo Kyle Subido
Lorenzo Kyle Subido is a staff writer for Esquire Philippines.
View Other Articles From Kyle
Comments
Latest Feed
 
Share
A review of the 2019 Suzuki Jimny GL M/T 4x4 All Grip Pro.
 
Share
 
Share
The surprise choice for Robert Pattinson's antagonist could speak volumes about our paranoiac age
 
Share
The best thing you can do is be informed of the discussion.
 
Share
Two new world champions in one day? That's BIG for Philippine sports.
 
Share
Over 300 people attended the tribute to the famed performance artist led by Gabe Mercado
 
Share
The "Godfather" director joined in the Martin Scorsese vs. Marvel debate-and he's definitely Team Scorsese.
 
Share
This equal-parts cocktail is only 12 years old-and already a classic.
 
Share
The early presidents of the Philippines dressed pretty snazzy.
 
Share
Made for off-roading, the classic American SUV is just as handy on city roads.
Load More Articles
Connect With Us