Cebu Pacific Permanently Removes Change Fees
The Philippines’ leading carrier Cebu Pacific (PSE: CEB) permanently removes change fees, allowing passengers to rebook as many times as they need. The carrier believes that flexibility is critical in restoring passenger confidence in air travel.
“In a recent survey we conducted, flexibility remains to be one of the considerations of our passengers when deciding to travel again. Because of this, we are removing our change fee effective immediately.
As we work on rebuilding our network and supporting domestic tourism, we will continue to listen to our passengers so we can make it even more convenient for everyjuan to fly again,” said Candice Iyog, CEB Vice President for Marketing and Customer Experience.
With the removal of change fees, passengers may now rebook their flights as many times as they need at no cost. A minimal fare difference may still apply.
The IATF has recently released a new set of simplified requirements for domestic travel which states that travel authorities and health certificates will no longer be needed. Quarantine protocols will also be only required for those showing symptoms.
“This is a timely announcement as well, as we support the recent IATF announcement on the standardized travel requirements, and as we celebrate our 25th founding anniversary this month,” added Iyog.
Passengers may conveniently manage their bookings online through the “Manage Booking” portal on the Cebu Pacific website: Simply log in using your Getgo account, if applicable, or enter your booking reference to access your booking online. Bookings can be modified up to two (2) hours before the flight.
Passengers may also easily update their contact information and addresses, as well as correct misspelled names, nationality, birthdays, and salutations through the same portal. Those who booked their CEB flights via travel agencies must coordinate requests through their respective agents.