Clients of BDO have reported they are still unable to access the bank’s mobile app a day after the company said it had already updated to a current version compatible with Apple’s latest iOS.
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The hashtag #bdoonlinebanking was trending on Twitter on Wednesday morning as dozens of frustrated clients reported problems with the app.
Many of the users said functions such as in-app money transfers were not working, while some they could not access the app at all. Some took screenshots of a dialog box informing users, “There was a problem connecting to Mobile Banking. Please try again later.”
Some users said they managed to connect through the bank’s website, but others said even that was unreliable.
On Tuesday, the bank posted a notice on its Facebook page informing clients the Mobile App was now fully supported on Apple’s iOS 14 and that they can update to the new version.
“We sincerely apologize for all the inconvenience our delay in supporting iOS 14 has caused you,” the bank said. “We are working to improve our Digital Banking experience so we can serve you better.”
The bank personally replied to comments on the post apologizing to individual clients.
On September 17, BDO released an advisory after clients who updated to the new iOS software reported having trouble with the mobile app. The bank said it was working on “updating the app to be fully supported on iOS 14.”
BDO has yet to release a new statement addressing issues after the one it posted on Tuesday.
