Globe Says Some of Its Hardware are Being Sold as DITO Modems
Certain Globe at Home WiFi modems are being sold as Dito Telecommunity by individuals and online stores, Globe Telecom said in a news release on Monday (June 14). Accoridng to the Ayala-owned telco, the modus operandi involves replacing Globe's labels with DITO stickers, making them appear as DITO modems to unsuspecting customers.
"It has come to our attention that certain individuals and retail establishments are illegally reselling and passing off as Dito Telecommunity modems, several of our Globe At Home WiFi Modems," the company said in a statement. "The modus is done through the unauthorized unlocking of the Globe device, substituting the Globe SIM with a DITO Telecommunity SIM and concealing the Globe At Home trademark with a sticker of DITO. All Globe At Home Prepaid WiFi kits have pre-inserted SIMs in the modems ready for activation via the Globe At Home app or FB messenger upon purchase.
"We are prepared to take the necessary legal action against these unscrupulous individuals and establishments carrying out these deceptive business practices, through the assistance of law enforcement authorities. If anyone has bought, experienced, or has been made aware of this illegal activity, please report the matter to the Department of Trade and Industry--Consumer Protection Group via their email address at [email protected] or text 09178343330. They may also report via Globe At Home’s official FB messenger."
Dito, chaired by rising tycoon Dennis Uy, is the country's third major telco, and which launched in Metro Manila last month. The company has yet to make a statement about the alleged modus.