Grab Ordered to 'Disburse' P6.25 Million to Some of its Users for Pricing Issues

Don’t get your hope up about the amount though.

Some Grab passengers can expect a tiny amount credited to their Grab app for some pricing issues last year.

The Philippine Competition Commission directed the company to disburse a total of P6.25 million to select passengers who used GrabCar in Metro Manila between 11 August to 31 October 2019.

Grab says this was due to “pricing issues” that need to be addressed.

But how much exactly can affected paseengers expect?

The company said select GrabCar passengers during the said period in Metro Manila whose fare reached P488 will be eligible to receive a total of P1 disbursement. Passengers whichwill be able to claim the amount through the GrabRewards Catalogue within the Grab App.

In a statement, Grab said it remains compliant with the fare matrix of the Land Transportation Franchising and Regulatory Board (LTFRB), but the directive “follows PCC’s findings that there were some pricing issues” during the inclusive dates. 

The company reminded passengers that users who have already completed the basic KYC (know your customer) registration process in its app can directly redeem the amount, which will be credited to their GrabPay Wallet accounts, on February 9, 2021.

Those who are eligible to receive the piso  but have not yet completed their basic KYC are required to complete this process prior to redemption.

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Paul John Caña
Associate Editor, Esquire Philippines
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